Last Revised: November 25, 2024
Luvu Family (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, share, and protect your information when you use our baby care tracking application (the “App” or “Service”). By using Luvu Family, you consent to the practices described in this policy.
1. Information We Collect
1.1 Information You Provide Directly
We collect information that you voluntarily provide when using our App:
Account Information: Name, email address, profile photo
Baby Profile Information: Baby’s name, date of birth, gender, weight, height, head circumference, photos
Activity Tracking Data: Feeding times and amounts, sleep schedules, diaper changes, bath times, tummy time, measurements, and other daily care activities
Health Information: Vaccination records, medication administration, symptoms, allergies, medical appointments, growth measurements
Milestone Information: Developmental milestones achieved, photos, and notes
Journal Entries: Text notes, photos, and memories
Family/Caretaker Information: Names, email addresses, and roles of family members or caretakersPregnancy Information: Due date, pregnancy week, notes
1.2 Information Collected Automatically
Device Information: Device type, operating system, unique device identifiers
Usage Information: Features used, time spent, interaction patterns
Location Information: General location data for timezone and content adjustments
Log Data: Error reports, crash data, performance metrics
1.3 Information from Third-Party Services
Social Media Authentication: Basic profile information from Google, Apple, or Facebook
Payment Information: Subscription status and transaction history (payment processor stores card details, not us)
2. Google API Services and User Data
2.1 Google User Data We AccessGoogle Sign-In: Name, email address, profile photo
Google Calendar (optional): Read/write access to create baby activity events
Google Drive (optional): Backup of baby data, photos, and records
2.2 How We Use Google User DataAuthenticationCalendar synchronization (if enabled)Backup to Google Drive (if enabled)Family sharing between Google-authenticated users
We do NOT use Google user data for:
AdvertisingTraining AI/ML models
Selling or sharing with third parties
Anything beyond providing and improving the service
2.3 How We Store and Secure Google User Data
Encryption: TLS/SSL and AES-256
Access Controls: Restricted to authorized personnel
Secure Storage: Secure cloud servers with audits
Retention: Only as long as needed
Data Deletion: Removed within 30 days
2.4 Sharing of Google User Data
With your explicit consentWith service providers under confidentialityWhen required by law
2.5 Your Control Over Google User Data
Disconnect Google services anytime
Revoke access from Google settings
Export your full data
Delete your account and all data
3. How We Use Your Information
3.1 To Provide and Improve Our Service
Create and manage your account and baby profilesTrack activities, health records, and milestones
Generate AI-powered schedules and insights
Provide age-appropriate guidance
Enable family sharingSend reminders and alertsManage subscriptions
3.2 To Communicate With You
Respond to support requests
Send important updates
Send promotional messages (with your consent)
3.3 For Safety and Security
Prevent fraudEnforce TermsComply with legal obligations
4. How We Share Your Information
4.1 With Family Members and Caretakers
Based on permission levels you set.
4.2 With Service Providers
Including:Cloud hostingAnalyticsPayment processorsCustomer support tools
4.3 For Legal Reasons
In response to court orders or required disclosures.
4.4 Business Transfers
We will inform you if data is transferred due to acquisition/merger.
4.5 With Your Consent
Only for purposes you explicitly approve.
5. Data Storage and Security
5.1 Where We Store Your Data
Secure cloud servers in the U.S. and Europe.
5.2 How We Protect Your DataEncryptionAccess controlsAuthenticationMonitoringAuditsBackups
5.3 Data Retention
Deleted within 30 days after account deletion.
6. Your Privacy Rights and Choices
6.1 Access and Update
You may update your information at any time.
6.2 Export Your Data
Available in CSV/JSON.
6.3 Delete Your Data
Your data is permanently deleted within 30 days.
6.4 Manage Permissions
Adjust device permissions anytime.
6.5 Opt Out of Communications
Unsubscribe via email or app settings.
6.6 Regional Privacy RightsEU/EEA (GDPR):
California (CCPA): We do not sell personal data
Other Regions: We comply with local laws
7. Children’s Privacy
We do not knowingly collect information from children under 13.
8. Third-Party Services and Links
We are not responsible for third-party privacy practices.
9. International Data Transfers
Your information may be processed internationally with safeguards.
10. Changes to This Privacy Policy
We will notify you if changes are made.
11. Contact Us
Email: nane@luvu.family
Website: https://luvu.family
Google API Services Compliance
We follow Google API Services User Data Policy, including Limited Use.
12. Your Consent
By using Luvu Family, you consent to this Privacy Policy.